FAQ

What hours is City Hall open?

City Hall is open from 8:30am - 5:00pm Monday-Friday

May I burn trash and leaves inside the city limits?

Not at the current time due to dry conditions in our county.  Please contact City Hall if you have any questions. 

What hours is City Hall open?

City Hall is open from 8:30 am - 5pm Monday-Friday.

I am interested in applying for a job with the City of Dalworthington Gardens Texas, what do I do?

You will need to fill out an application.  Please ensure you meet the qualifications for the position you wish to be considered for.  If you would like to include a resume, simply attach it to the completed application. You may mail or drop off the application at City Hall.  Interviews will be scheduled accordingly.

Does the City of Dalworthington Gardens Texas hire part time employees?

Yes, we do hire part time employees.  Availability of these positions will be posted here when available.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

My bill is past due, can I get an extension?

Please contact our office at 817-274-7368 and a one-time extension will be extended to you for extenuating circumstances.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office at 817-274-7368 and we will help resolve the problem.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

When will water be turned on for new service?

Customer must be available at location between the hours of 9:00am to 11:00am or 12:00pm to 3:00pm.  The time schedule to select is on the Application for City Services (New Water Services).

What is an AMI Meter?

AMI meters are the same style and accuracy used in the water industry for years.  The change is that the new meters are remotely read. Instead of a meter reader visiting your home, the AMI system transmits readings throughout the day over a secure radio network.

Why are the traditional meters being replaced?

AMI technology allows customers to track their water usage daily and helps address billing concerns. Replacing aging water meters throughout the water distribution system also improves meter accuracy, leading to less “lost water” or water usage that is not billed. 

Will a meter reader still need to visit to read the meter?

DWG staff will not be on site to read AMI meters monthly. 

Is my AMI meter accurate?

All meters must meet standards set by the national American Water Works Association when installed, and they are guaranteed by the manufacturers. 

What International Codes does the city use for permitting?

The 2015 edition of the International Building Code and the regional amendments and interpretations thereto recommended by the North Central Texas Council of Governments (herein called the “IBC”) is hereby adopted as the official building code of the city and is fully incorporated by reference as though copied into this section in its entirety. (Ordinance 16-12, sec. 1, adopted 11/28/16)

The 2015 International Plumbing Code and the regional amendments and interpretations thereto recommended by the North Central Texas Council of Governments (herein called the “IPC”) is hereby adopted as the official plumbing code of the city and is fully incorporated by reference as though copied into this section in its entirety. (Ordinance 16-12, sec. 5, adopted 11/28/16)